Please allow up to 15 business days from the date the crossbow has been checked in by the Carbon Express repair department for all repairs to be completed. If repair is not possible, the product will be exchanged or replaced with the same product if the same product is no longer available, it will be replaced with the most similar model available at the discretion of Carbon Express. If a product is determined to be defective, it will be repaired with available parts at the sole discretion of the Carbon Express repair department. Items sent back without an RMA number will be refused and returned to the sender.Ĭarbon Express reserves the right to determine whether an item is covered by the manufacturer’s warranty upon receiving the product back for inspection. All accessories must be removed from the crossbow prior to sending it back to Carbon Express for repair. If you believe you have purchased or received a defective product, a Return Merchandise Authorization (RMA) number must be obtained by submitting a warranty claim.Īll Carbon Express warranty claims require a photo claims submitted without photos will be rejected and you will be asked to resubmit a claim and include a photo. Carbon Express reserves the right to substitute any discontinued product with the most similar model available. This warranty only covers Carbon Express crossbows for the original owner. Warranty on limbs that have already been replaced is 1 year from the RMA creation date or Sales Order ship date. If the sticker with the manufacturing date has been removed for any reason other than the limbs having been replaced, the warranty is void. If you do not have a sales receipt, the manufacturing date from the bow will be used to determine whether your bow is still under warranty. This limited warranty lasts for 5 years from the purchase date proof of purchase is required prior to sending your crossbow back to Carbon Express. The stock, trigger assembly, and limbs of your Carbon Express crossbow (a subsidiary of FeraDyne Outdoors) are guaranteed against defects in materials and workmanship not caused by normal wear, misuse, or improper maintenance as determined by Carbon Express.
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