That means that instead of having to manually turn it on to troubleshoot, all of your games will automatically download in safe mode. Safe mode downloading is now a permanent feature in Origin. Try these troubleshooting steps to get your Origin games up and running so you can get back to play. On startup, a popup will display “Something went wrong with your download".Sometimes downloads and installations get stopped or stuck, or your installed games won’t load. A "Download error" will be displayed beneath the installation progress. What happens when the bug occurs? The app will attempt a download and it will say "Preparing" at 14% before it will eventually fail the download and stop installing. Steps: How can we find the bug ourselves? By attempting a download in the EA App of the desired app/DLC. Summarize your bug Random DLCs and other miscellaneous games in the library will not install whatsoever. When did this happen? (dd.mm.yy hh:mm). And since I disabled every sort of automatic updates, it has to be an internal issue with your servers.Įrror Report ID (learn how to create an Error Report ID in the sticky post) c0635fc2-1615-435a-9e51-f3e20b9eff39 What do you expect to see? For your garbage servers to give me my frickin games, maybe!?!? I know whoever reads this isn't responsible for server upkeep, but I am still angry.Įverything worked fine three weeks ago. The download gets stuck at 14% and won't continue. What happens when the bug occurs? I explained that in the summary of the bug. Steps: How can we find the bug ourselves? Download a game? It's not just my location (Germany) because nothing changes if I enable a VPN connection. How often does the bug occur? Every time (100%) How can a multi- billion dollar company afford their download servers to be unreachable? Those "few moments" have turned into days. Please give it a few moments and try again. But on Origin it won't even start a download, it won't even reach 14% but get already stuck on the "preparing" stage and then give me this error message: THE NETWORK IS HAVING PROBLEMS - The download server is not responding. I then installed Origin and circumvented the forced EA App update. Disabling the firewall entirely doesn't do anything either. Deleting every single EA file on the PC and registry entries and then reinstalling does not fix the problem and neither does restarting the router and adding all EA Apps as a firewall exclusion. Restarting the App does not fix the issue. Pausing and resuming does not fix the issue. ![]() The download will always get suck at exactly 14%, then will drop down to 0 bytes per second. For example Dragon Age Origins, Dragon Age 2, Mass Effect 2, Mass Effect 3, Battlefield 3, 4, Hardline, 1 and Bad Company 2 and a bunch of others. Summarize your bug The absolute majority of my games will eventually fail their download. Which client functionality are you experiencing this bug with? Download Game Once it's finished downloading, play the gameĮrror Report ID (learn how to create an Error Report ID in the sticky post) The Network is having problems. Instead, click the three dots in the top-right corner of the game icon and select "Repair". It should say that your game is already downloaded, but there's an "Update Required." Just ignore that. The PC Gaming Wiki will almost certainly have this somewhere in your game's wiki article if you press Ctrl + F and search for ".exe". Rename your new file to match exactly the name of the executable program from the game you're trying to download (e.g., "MirrorsEdge.exe"). If your new file doesn't show ".txt" at the end of its name, then you need to open any folder in Windows and in the top bar: View -> Show -> File name extensions -> make sure this is checked Make sure you can see and edit file extensions. Inside the folder, right-click -> New -> Text Document Otherwise, there's no harm in trial and error, since the remaining steps take like 5 seconds. It's usually just the name of your game, but if you're not 100% sure what it is, you might be able to find it listed on your game's wiki article in the PC Gaming Wiki. ![]() In your EA Games directory (by default, this is C:/Program Files/EA Games), create a new folder with the same name as your game's normal installation directory. ![]() I also closed the EA Background Service in the Windows Task Manager, but I don't think that's necessary. You might want to reopen the app and double-check that it doesn't show a frozen download in progress, which kept happening to me while I was doing this. Make sure your download queue is empty and close the EA App. This method has been tested and confirmed to work for Mirror's Edge and Mirror's Edge Catalyst, but it probably works for all games in the EA catalog:
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